- Why can I not send mail?
Your Broadband Provider may have assigned you an IP that's blacklisted which may be why you cannot send mail from our servers. As most broadband providers assign shared IP's, if a user connecting to the same IP is suspected of sending spam Spamhaus will blacklist that IP stopping you temporarily from sending mail. Please try resetting you broadband router/modem by switching it off, waiting 30 seconds and switching it back on again. This will assign you another IP which will hopefully not have been blacklisted.
- What are my mail settings?
Your mail settings are:
Incoming POP3 mail server: mail.[your domain] (i.e. mail.mydomain.com)
Outgoing SMTP mail server*: mail.[your domain]
Username: [your mailbox address] (e.g. mail@mydomain.com)
Password: [your mailbox password]
* make sure authentication is selected for outgoing mail.
- How do I setup mail on an iPhone?
1. On the home screen click on Settings > Add Account > Other
2. Click on Add Mail Account, enter the following details:
Name: [your name]
User Name: [your email address]
Password: [your password]
Description: [your description]
3. Click Next and enter the following details:
Incoming Mail Sever
Host Name: mail.[your domain] (i.e. mail.mediamarmot.com)
User Name: [your email address]
Password: [your password]
Outgoing Mail Sever
Host Name: mail.[your domain]
User Name: [your email address]
Password: [your password]
4. Click Next and press continue to both alerts.
5. Choose IMAP for live access to your mail box, messages will not be downloaded and you will need to connect to the network every time you want to check your messages.
- How do I setup mail in Outlook/Outlook Express?
Step By Step Outlook / Outlook Express Email Setup Guide
1. In the top menu bar click on Tools > Email Accounts.
2. Double click on your account.
3. Enter your name and Email address.
4. Incoming Mail Server (Pop3) set to mail.[your domain] nbsp; (i.e. mail.mediamarmot.com)
5. Outgoing mail server (SMTP) set to mail.[your domain]
6. Logon Information enter your email address for username and your associated password.
7. Click on More Settings.
8. Check the box 'My Outgoing server (SMTP) requires authentication'.
9. Click the radio button 'Log on using' and enter your email address for username and your associated password.
10. Click OK and Next to complete the update.
- How do I setup mail in Thunderbird?
1) Go to the 'Tools' menu, and click 'Account Settings'.
2) Click 'Add Account' - make sure 'Email account' is selected and press 'Next'.
3) Fill in your name and Email address.
4) Select POP or IMAP, your incoming mailserver is mail.[your domain] nbsp; (i.e. mail.mediamarmot.com)
5) Your incoming User Name is your email address
6) The name of the account is entirely up to you - click next until the account has been created.
7) Now We need to set up SMTP - click on 'Outgoing Server (SMTP)'.
8) The Server Name is mail.[your domain]
9) The username is your email address
- Emails sent to me are bouncing / not coming through?
This can happen if your mailbox has run out of space, you need to go to your webmail
(http://webmail.[your domain]) or launch webmail from your control panel and delete some messages.
To prevent this from happening you need to choose the "remove mail from server when downloading messages" option (or equivalent) within your mail application (outlook, apple mail etc) and then download your messages from the server.
- I cannot access my webmail?
If you fail to logout of your webmail by clicking on the logout link then sometimes this can cause your webmail account to become locked. If this happens please
contact us and request that we unlock your webmail account.
- My iPhone has stopped sending out emails
Apple's most recent update has known to cause issues when sending out email, if you are having issues please follow these steps:
1. From your iPhone home screen click on Settings > Mail, Contacts, Calendars.
2. Under accounts click on the mail account you want to send from.
3. Scroll down under you see the heading "Outgoing Mail Server" and click on the white box below that begins "SMTP ".
4. Click on the white box below "Primary Server" which should begin with "mail."
5. On this page make sure the settings match the following:
Server: On
Host Name: mail.[dominname] (So if your domain was test.com it would be "mail.test.com")
Username: Your email address
Password: Your mailbox password
Use SSL: On
Authentication: Password
Server Port: 587
5. Click on Done or Save and it should now verify your settings and you will be able to send emails from your iPhone.
